Product Support Request Form

Zendesk Account Required

This email address is not associated with a Zendesk account, which is required to submit a Product Support ticket. Please submit an internal IT ticket requesting access. Ensure your Lynx staffing records are accurate, and allow up to 4 hours after account creation for your organizations to sync. If you need to submit a ticket on behalf of a customer sooner, please use Veeva Systems as the Organization and indicate the actual customer in the body of the ticket.

Copy this into your IT ticket

Submit a product support request

Optional. Separate multiple addresses with commas. You can only CC users that have a Zendesk account. All others will be dropped.

Customer Organization*

Only organizations in which you have a staffing record in Lynx will display. Please choose the customer Organization unless the ticket is for an internal Veeva environment or should be hidden from the customer and then choose Veeva Systems.

Environment ID(s)* ?

e.g. 00D41000002iSF1EAM (Veeva CRM), 00D41000002iSF1 (Veeva CRM), 98765 (Vault)

Application Family*

Application* ?

Application Area* ?

Subject*

Maximum 255 characters.

Description*

Priority*

Urgent notifies all of Development, Product, and Support.

Business Impacting Deadline

Business Impacting Description

Attachment

Maximum 5 files, each under 50 MB.